Privacy Policy

1. Who We Are

Ditch The Shop LLC ("Ditch The Shop," "we," "us," or "our") operates the website ditchtheshop.com and provides mobile mechanic services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address when you request a quote, book a service, or contact us
• Vehicle information including year, make, model, and mileage
• Payment information (credit card, debit card) processed through our secure payment processor
• Service location (home address, office address, or other location where you request service)
• Communications you send us including messages, feedback, and reviews

Information collected automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our mobile mechanic services
• Process quotes, bookings, and payments
• Communicate with you about appointments, service updates, and follow-ups
• Send you service reminders, maintenance recommendations, and promotional offers (you can opt out at any time)
• Respond to your inquiries and customer support requests
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Payment processors, communication tools, and analytics services that help us operate our business
• Mechanics: Your name, contact information, vehicle details, and service location are shared with the assigned technician to perform your repair
• Legal requirements: If required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Payment information is processed through PCI-compliant payment processors and is never stored on our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records including vehicle information and repair history are retained to support warranty claims and future service recommendations. You may request deletion of your data at any time by contacting us.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze traffic. These include:

• Essential cookies: Required for the website to function properly (quote forms, navigation)
• Analytics cookies: Help us understand how visitors use our website (Google Analytics or similar)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@ditchtheshop.com or through our contact form. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

• Email: hello@ditchtheshop.com
• Contact Form: ditchtheshop.com/contact
• Mail: Ditch The Shop LLC, Sioux Falls, SD 57104